We may collect the following information:
- name
- contact information including email address
- special dietary requirements and allergies
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- we may keep a record of any correspondence if you should contact us
- details of the resources you access and of your visits to our website
We also work closely with third parties (including for example, Online Travel Agents) and may receive information about you from them.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:-
- to administer a booking or reservation
- send you emails or call you in relation to your stay
- to improve our products and services.
- internal record keeping.
- to send you marketing & promotional emails, should you opt in to this service.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of these cookies. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at www.google.com/privacypolicy.html
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Credit Card Details
If you make a reservation with us via our website, you will be asked to enter your credit/debit card during the booking process. This takes place on a secure server hosted by our partner Eviivo Limited who is PCI-DSS Level 1 compliant. Card details processed on eviivo.com (our website) or via on.eviivo.com (directly with us on our property management system) are encrypted and fully tokenised and are not held beyond the scope of the booking duration. The card details may be accessed by us via a secure encrypted link to charge for a deposit, a pre authorisation or for use in the event of cancellation/no show. We do not store your credit/debit card details locally. You can read Eviivo’s privacy policy here.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:-
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by using the unsubscribe link on any marketing email, or emailing us at [email protected]
- upon registration decline marketing.
We may disclose your personal information to third parties:-
- we may pass your information to our third party service providers (Eviivo Limited) for the purposes of completing reservations and providing services to you,
- if we are under a duty to comply with any legal obligation to disclose or share your personal data,
- to protect the rights, property and safety of our customers or others, or to enforce our terms of use for the site,
- for the purposes of fraud protection and credit risk reduction this may include exchanging information with other companies and organisations,
- to the prospective buyer of the business or assets in the event that we sell,
- We may pass your information to Mailchimp whom we use for our email marketing to inform subscribers about our products, services, events and/or special offers. Users can subscribe through an online automated process and/or upon registration where they give their explicit permission. All Marketing & Promotional emails provide a link at the end to unsubscribe from that service. You can read Mailchimp’s privacy policy here.
Email marketing messages may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
We do not pass information to any other third party for marketing purposes.
Access or Complaints
You have the right to request a copy of the information we hold about you, and request that your personal data be deleted from our systems. Our security procedures mean that we may request proof of identity before we are able to disclose any information to you.
To the extent that we have a legal obligation to hold your Information, for example the requirement to hold invoice information for up to 7 years and the requirement to provide guest registration information to the local health & safety or police authorities, the minimum information required shall be held until that legal requirement expires.
If you wish to make any complaint you may contact us by letter, telephone, fax, or email. We do not require complaints to be made in writing. Wherever possible, complaints will be dealt with promptly, and you will receive a response within 30 working days.
Our contact details are as follows:
Sonachan House, 35 St Andrews Road, Paignton TQ4 6HA
Tel: +44 (0) 1803 558021 • Fax: +44 (0) 1803 559233 • Email: [email protected]
